NOVABET13 Privacy Notice

1. What Personal Data Do We Collect?

When you register, verify your account, play games, contact support or use NOVABET13 payment features, we may collect information needed to operate the platform securely and responsibly.

2. How Do We Use Your Data?

NOVABET13 may process player data for legitimate platform operation, legal compliance, account security, payment processing and customer support.

• Creating and managing NOVABET13 player accounts.
• Verifying identity and payment ownership through KYC checks.
• Processing deposits, withdrawals, refunds or account balance updates.
• Meeting AML, fraud prevention and regulatory review obligations.
• Detecting suspicious betting, duplicate accounts or unauthorised access.
• Providing customer support and resolving account or payment issues.
• Improving website performance, game loading and user experience.
• Sending service messages, account alerts or promotional updates where consent applies.

3. How Is KYC Data Handled?

KYC data is used to confirm player identity, age eligibility, account ownership and payment ownership. Verification may be required before withdrawals, payment method changes, large transactions or security reviews.

• KYC documents should be clear, valid and submitted through official NOVABET13 channels.
• Verification data may be reviewed by authorised compliance or support teams.
• Additional documents may be requested if identity, payment or account details do not match.
• KYC information may be retained where required for AML, audit or legal obligations.

Learn more in the KYC Verification Guide.

4. How Is Payment Data Used?

Payment information may be used to process deposits, withdrawals, payment reviews, PayID transactions where available and account balance updates. Payment details may also be checked to confirm that the payment method belongs to the registered account holder.

• Deposits and withdrawals should use payment methods owned by the verified player.
• Payment mismatches may trigger additional review or transaction delays.
• Transaction records may be retained for compliance, fraud prevention and audit purposes.
• Approved payment processors may handle selected payment information securely.

Related pages: Payment Guide and Withdrawal Guide.

5. Who Do We Share Your Data With?

NOVABET13 only shares personal data where reasonably required for platform operation, legal compliance, payment handling, fraud prevention or account support.

• Approved payment processors and financial service providers.
• Identity verification partners and fraud prevention providers.
• Compliance, audit, risk management or legal service providers.
• Regulatory, law enforcement or government authorities where legally required.
• Technical service providers that help operate, secure or maintain the platform.

NOVABET13 does not sell, rent or trade personal information to external marketing companies.

6. How Is Your Data Protected?

NOVABET13 applies technical, operational and access-control measures designed to reduce the risk of unauthorised access, misuse, data loss or account compromise.

• SSL encryption across sensitive platform areas and transactions.
• Role-based staff access controls for private user data.
• Security monitoring to identify unusual account or payment behaviour.
• Firewalls, backups and routine platform integrity checks.
• Verification procedures for account changes and withdrawals.
• Privacy-aware handling of KYC and payment documents.

For more safety information, visit the Security & Trust page.

7. How Long Do We Keep Your Data?

NOVABET13 may retain personal information while your account is active and for a period after account closure where required for legal, regulatory, AML, audit, fraud prevention or dispute-resolution purposes.

In many cases, account, KYC and transaction records may be retained for at least 5 years after account closure, or longer where required by applicable obligations. Data that is no longer required may be deleted, anonymised or securely archived according to internal retention practices.

8. Your Rights Over Your Data

Depending on applicable laws and account status, players may request support for personal data access, correction, deletion, marketing opt-out or privacy-related questions.

• Request access to personal data linked to your NOVABET13 account.
• Ask for inaccurate or outdated account information to be corrected.
• Request deletion where legally permitted and not restricted by compliance obligations.
• Opt out of promotional communications where marketing consent applies.
• Ask how specific data is collected, used, stored or shared.
• Raise a privacy complaint or data protection inquiry through support.

To exercise any of these rights, contact support through LiveChat or visit the Help Centre.

9. Cookies and Device Information

NOVABET13 may use cookies and similar technologies to support secure login, platform performance, fraud prevention, user preferences and analytics. Cookies can help keep sessions stable, improve loading speed and protect account access.

For more details, read the Cookie Notice.

NOVABET13 Privacy Notice FAQ