Privacy Notice

Effective Date: November 2025

At NOVABET13, we are committed to protecting your personal information and ensuring a secure online environment. This Privacy Notice outlines the types of data we collect, how it is stored and used, and the safeguards we implement to comply with Australian privacy requirements, GDPR principles, and global AML/KYC regulations.

1. What Personal Data Do We Collect?

When you access or use NOVABET13, we may collect the following types of information:

• Personal identification details such as your full name, date of birth, and gender.
• Contact information including your email address and mobile number.
• Verification records such as passport, driver’s licence, national ID, or selfie identification.
• Banking and payment information, including PayID, transaction logs, and wallet details.
• Technical data such as device type, IP address, browser version, and location data.
• Gameplay activity, login history, deposit/withdrawal behaviour, and bonus usage.

2. How Do We Use Your Data?

Your information may be used for the following purposes:

• Verifying your identity and preventing fraudulent or unauthorised activity.
• Meeting AML (Anti-Money Laundering) and KYC compliance requirements.
• Processing secure deposits, withdrawals, and account payments.
• Improving website performance, user experience, and platform functionality.
• Providing customer support and resolving account-related issues.
• Sending service notifications, security alerts, or promotional updates (only if consented).

3. Who Do We Share Your Data With?

NOVABET13 shares personal data only with authorised and trusted third parties when reasonably required:

• Licensed payment processors and financial institutions.
• Identity verification partners and fraud-prevention agencies.
• Regulatory or law enforcement bodies when legally obligated.
• Accredited compliance, audit, or legal service providers.

NOVABET13 does not sell, rent, or trade your information for marketing or commercial gain.

4. How Is Your Data Protected?

We apply industry-standard security protocols to keep your data secure at all times:

• SSL encryption across all sensitive pages and transactions.
• Advanced firewalls and real-time monitoring systems.
• Strict access controls and role-based permissions for authorised staff.
• Routine system audits, backups, and integrity checks.
• Full compliance with the Australian Privacy Act, AML/CFT obligations, and GDPR data protection principles.

5. How Long Do We Keep Your Data?

Your information is retained for as long as your account remains active. After account closure, we may retain data for an additional 5 years or longer where required for regulatory, financial reporting, or AML compliance purposes.

6. Your Rights Over Your Data

As a user, you have the right to request:

• Access to the personal information we hold about you.
• Correction of any incorrect, incomplete, or outdated details.
• Deletion of your data, where legally permissible.
• Opt-out from promotional communications at any time.
• Assistance or clarification regarding how your data is processed.

To exercise any of these rights, please contact our support team through LiveChat. Your request will be reviewed by our Data Protection Officer and handled promptly.