Your complete resource for account assistance, payment guidance, bonus explanations, and pokies support at NOVABET13.
Does NOVABET13 Offer a Welcome Bonus?
Yes. New Australian players can access our welcome rewards, which may include matched deposit bonuses, free spins, or limited-time no-deposit offers depending on active promotions.
How Do I Check Current Promotions?
All available bonuses, cashback offers, and free spins are listed in the Promotions section of your NOVABET13 member dashboard.
Are Bonuses Valid on All Pokies?
Some offers apply to specific providers or selected games. Always review the bonus terms before activating an offer.
Can Bonus Misuse Lead to Penalties?
Yes. Exploiting bonus features—such as saved-spin abuse, extremely low-risk wagering, or repeated misuse—may result in restriction or loss of bonus eligibility.
Can I Claim a Bonus Multiple Times?
Most bonuses are one-time use unless stated otherwise in the promotion details.
How Do I Deposit Funds?
Log in to NOVABET13, open your Wallet, choose Deposit, and select your preferred payment method.
Which Deposit Methods Are Available?
We support PayID, card payments, bank transfers, and approved digital wallets for Australian players.
Are Deposit Limits Applied?
Yes. Limits depend on your verification level and chosen payment method.
Must Deposits Match My Registered Name?
Yes. For security protection, all deposits must come from accounts that match your verified identity.
Can I Use Deposits to Buy Free Games?
No. Purchasing saved free games or bonus hunts is prohibited and may trigger account review.
How Do I Request a Withdrawal?
Open Wallet → Withdraw → Select your preferred method → Follow the provided instructions.
How Fast Are Withdrawals Processed?
PayID withdrawals are usually completed within minutes, provided verification is complete.
Why Was My Withdrawal Declined?
Common reasons include mismatched bank names, incomplete KYC, active risk checks, or insufficient turnover on bonuses.
Why Do I Need to Provide a Selfie or Bank Statement?
This is part of our secure identity verification process to prevent unauthorized access and ensure safe payouts.
Why Must I Meet Turnover Requirements?
Bonuses and some promotions require wagering completion before winnings can be withdrawn.
Why Is My Withdrawal Still Pending?
Some transfers undergo manual review depending on the provider or transaction history.
Bank Safety Recommendations
Using multiple accounts helps avoid verification flags and ensures faster approval.
What Games Can I Play?
NOVABET13 offers online pokies, live casino tables, blackjack, roulette, and more.
Are Bonus Hunts Allowed?
No. Feature hunting, saved-spin exploitation, or similar tactics violate fair play rules.
Do Pokies Have Different RTP Values?
Yes. Each game displays its Return-To-Player (RTP) information in the game’s info menu.
Which Browser Should I Use?
For best performance, use Chrome, Safari, or Microsoft Edge.
What If a Game Won’t Load?
Refresh the page, clear your browser cache, switch browsers, or contact Live Chat for assistance.
Is There a NOVABET13 Mobile App?
Yes. The app can be downloaded directly from the NOVABET13 homepage.
Why Is the App Crashing?
Try updating the app, restarting your device, or reinstalling it.
Why Am I Getting Access Denied?
Try switching networks or updating DNS settings. Contact support if the issue continues.
Can I Create More Than One Account?
No. Each person is limited to one NOVABET13 account.
What Documents Are Required for Verification?
A government-issued ID and a recent bank statement are typically required.
How Can I Update My Account Details?
Contact our Live Chat team for help updating your personal information.
Where Can I Find the Terms & Conditions?
You can view them at the bottom of the website.
How Do I File a Complaint?
Contact our support team via Live Chat for fast assistance.